Surge Adjusting
Experienced adjusters when you need them most.
Rapid Deployment That Integrates, Not Interrupts
We mobilize within hours using pre-built digital workflows and carrier-specific templates.
This ensures new volume lands in familiar formats for your teams, enabling clean handoffs and immediate productivity.
Our operating model reflects industry best practice:
• Triage-driven intake
• 24/7 activation capability
• Trained staff deployed across geographies within 24–72 hours
What It Means for You
Fast first contact to stabilize the claimant experience
Actionable reporting aligned to your policy language and audit standards
Immediate operational capacity without internal disruption
Competence at Scale — Without Sacrificing Quality
During surge events, inconsistency is what creates:
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Reopens
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Complaints
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Regulatory exposure
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Social amplification
Our surge playbook mirrors market leaders’ best practices:
• Structured triage
• Specialized routing
• Cross-trained adjusters
• Embedded quality control
So you can scale volume without introducing variability.
What to Expect When You Work With Us
Designed for Reputational Protection
Every surge is also a public trust event.
We operate with:
• White-label empathy
• Documentation discipline
• Brand-aligned communication standards
Protecting your reputation during high-visibility moments, including catastrophe events and systemic incidents.
Regulatory-Ready, Operationally Resilient
Surge response must align with operational resilience expectations.
Our programs support:
• Identification of important business services
• Defined impact tolerances and RTOs
• Third-party dependency mapping
• Scenario testing and self-assessment
So you remain defensible under regulator, auditor, and board scrutiny.
What We Bring
You receive:
• Documented FNOL, adjustment, and settlement processes
• Clear roles and escalation paths
• Traceable MI and audit trails
• Third-party oversight controls
• Elevated cyber and data security safeguards
(Cyber remains the #1 global business risk during surge periods.)
End-to-End Digital Transparency
From first notice to closure, we provide real-time visibility into:
• Queue health
• Cycle times
• Severity trends
• SLA performance
So leaders can make decisions in real time — not from end-of-week spreadsheets.
