The Full Story
About
Tailored Claims exists to deliver the kind of claims management we always believed the industry should provide — structured, transparent, and built on trust.
Mission
At Tailored Claims, we specialize in insurance claims management with a commitment to excellence, trust, and accountability. We partner with insurers, MGAs, and program sponsors to deliver disciplined, transparent, and commercially sound claims solutions.
Our mission is simple: to provide efficient, fair, and defensible outcomes while supporting profitable, sustainable programs for our partners. We recognize that every claim carries financial, operational, and reputational impact — and we manage each file with that responsibility in mind.
By combining enterprise-grade process with a high-touch, white-label experience, we help organizations protect their brand, maintain regulatory confidence, and deliver consistent service to policyholders.
Our Story
After decades in the insurance industry, we saw a recurring gap in the market.
Large firms delivered scale, but often at the expense of clarity, collaboration, and tailored oversight. Clients with complex programs or higher governance needs were forced into rigid models that lacked transparency and flexibility.
We knew there was a better way.
Tailored Claims was created to bring balance back to claims management — where operational rigor meets genuine partnership. We built our firm on three core principles:
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Claims should be managed with structure, not shortcuts
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Clients deserve visibility, not just reporting
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Claimants deserve professionalism, not indifference
Our focus is not volume. It is quality, accountability, and long-term relationships.
Our Approach
We operate as an extension of your organization — aligning to your standards, impact tolerances, documentation frameworks, and brand expectations.
Every engagement is built around:
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Clear governance and oversight
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Disciplined workflows and audit trails
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Senior-level involvement
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Transparent, real-time communication
The result is a claims operation that performs consistently, scales intelligently, and withstands regulatory and reputational scrutiny.
Most firms manage claims.
We manage risk, trust, and outcomes.
At Tailored Claims, we are not transactional service providers — we are long-term partners committed to protecting what matters most to your business.
What Sets Us Apart
Meet The Team
Our primary executive focus is to build strong teams, deliver exceptional claims outcomes, and create long-term value for clients and partners.
Co-Founder and CEO
Louis Pippin, AIC
Louis Pippin brings three decades of extensive experience in the industry, having handled claims across all sectors. His deep commitment to excellence and relationships make him a trusted professional in his field. Whether navigating complex challenges or providing insightful guidance, Louis is dedicated to delivering exceptional results for his clients.
Co-Founder and COO
Sarah Novakovich, CCP
Sarah Novakovich began her career in the industry as an adjuster, specializing in liability, property, and bloodstock/livestock claims. Leveraging her extensive experience, she transitioned to Operations, where she creates insightful reports that benefit clients. Her unique background allows her to provide valuable perspectives that enhance client service and operational efficiency.